SUPPORT
WAVEFUNCTION CUSTOMER SUPPORT
Please visit the SPARTAN and/or ODYSSEY documentation or the FAQ entry in the Support menu for documentation, and answers to Frequently Asked Questions (FAQ's). If you are experiencing difficulty in the functionality of our software please make sure you are using the most recent version available, if this does not correct the issue - please request support via email (below). Before emailing, it may be worthwhile to review the FAQ's provided as these contain answers to many common questions.
REQUESTING SUPPORT BY E-MAIL
Send us an e-mail and please include the following information:
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Brief description of the problem
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Wavefunction software title and version (for example, Spartan'24 for Windows version 1.1.0)
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Description of the computer and hardware (manufacturer, processor, video card, RAM memory, etc.)
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Operating system (for example, Windows 11, MacOS Sonoma (14), Ubuntu 22.4 LTS, Red Hat Enterprise Linux 8, etc.)
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If the issue is with a specific .spartan file, please INCLUDE this in the email, if the file is too large to email - please include a screen shot of any error messages, and save the file as a .SPINPUT file (this will be very tiny), and include this as well.
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CURRENT PRODUCTS
SPARTAN
Support for Spartan includes latest versions of:
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Spartan Parallel Suite (Win/Mac/Linux)
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Spartan Student Edition (Win/Mac)
ODYSSEY
Support for ODYSSEY includes latest version of:
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ODYSSEY Instructor
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ODYSSEY Student
iSpartan
Support for iSpartan includes:
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Sketch Help, Tutorials, and Available Groups
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Gallery Help
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3D Help
SPECIFIC CALCULATIONS
If you are inquiring about a specific calculation, please attach the file you have a question about to your e-mail. Including this will facilitate a faster resolution. Please be as thorough as possible when describing any issues. Screen captures (preferably .png or .jpg files) are encouraged. Customers with a current maintenance agreement receive priority support.
SUPPORT
LATEST VERSIONS
Click here to download the latest versions of Spartan.
Click here to download the latest versions of ODYSSEY.
DOCUMENTATIONS
Click here for Spartan installation instructions, manuals, and tutorials.
Click here for ODYSSEY installation instructions, manuals, and tutorials.
